Privacy Policy

Our privacy policy and how we use your data

Last Updated: January 20, 2025

1. Introduction

Welcome to Headw.ai, operated by Headwai AB ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our marketing and analytics services.

2. Information We Collect

2.1 Client-Provided Information

  • Business contact details
  • Marketing and business account access credentials (via secure OAuth)

2.2 Automatically Collected Information

  • Marketing platform metrics and analytics
  • Campaign performance data
  • E-commerce transaction and customer data

3. How We Use Your Information

We use collected information to:

  • Deliver marketing and analytics services
  • Generate performance reports
  • Optimize campaigns and customer experiences
  • Analyze ecommerce performance and customer behavior

4. Data Security and Retention

  • We implement industry-standard security measures
  • Client data is retained for the service duration and according to legal requirements
  • Client data will be deleted immediately upon client request
  • Financial records are kept per legal requirements

5. Data Deletion Requests

You have the right to request deletion of your personal data that we have collected and stored. To exercise this right:

  • Send your deletion request to privacy@headw.ai
  • Include "Data Deletion Request" in the subject line
  • Provide your account details and specify the data you want deleted

We will process your request within 7 days and notify you once completed. Some information may be retained for legal or legitimate business purposes.

6. Contact Us

Privacy inquiries:privacy@headw.ai

7. Updates

We may update this policy. Changes will be posted with an updated date.